Technical Support Representative III (Government)


Job title: Technical Support Representative III (Government)

Company: AT&T

Job description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network/telephony solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our National Security team supports elements of the US Government responsible for informing and defending our nation – globally. As a partner on the SERENA contract, we provide leadership and professional services in telephony lifecycle services for a national security client.

AT&T has an opening for a Technical Support Representative III to support a US Govt. customer in the Northern VA area in providing programmatic operations and oversight to a critical professional services contract.

Duties/Responsibilities:

  • Provides technical support and customer service to the organization’s users of computer applications and hardware (e.g., PCs, servers, mainframes)
  • Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center
  • Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
  • Maintains a troubleshooting tracking log ensuring timely resolution of problemsRequires specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience
  • Completes work with a limited degree of supervision
  • Likely to act as an informal resource for associates with less experience
  • Requires skilled in a range of processes, procedures, and systems to carry out assigned tasks or has developed deep skills in a single area
  • Applies knowledge of how the team integrates with other teams to achieve objectives
  • Provides informal guidance and support to team members
  • Provides solutions to atypical problems based on proven practices or procedures
  • Impacts the quality, timeliness, and effectiveness of the team; recommends changes to improve efficiency
  • Explains job specific information
  • Requires High School Diploma and 3 or more years of relevant experience

Required Clearance:

TS/SCI with poly (#ts/sci) (#polygraph)

Ready to join our team? Apply today!

Expected salary:

Location: Springfield, VA

Job date: Tue, 21 Jun 2022 07:35:25 GMT

Leave a Comment