Technical Support Analyst, Full Performance (Government)


Job title: Technical Support Analyst, Full Performance (Government)

Company: AT&T

Job description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network/telephony solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our National Security team supports elements of the US Government responsible for informing and defending our nation – globally. As a partner on the SERENA contract, we provide leadership and professional services in telephony lifecycle services for a national security client.

AT&T has an opening for a Technical Support Analyst, Full Performance to support a US Govt. customer in the Northern VA area in providing programmatic operations and oversight to a critical professional services contract.

Duties/Responsibilities:

  • Provides technical support and customer service to the organization’s users of computer applications and hardware (e.g., PCs, servers, mainframes)
  • Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center
  • Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
  • Maintains a troubleshooting tracking log ensuring timely resolution of problems
  • Requires expanded knowledge and experience in own area; incumbents are still acquiring higher-level knowledge and skills
  • Builds knowledge of the company, processes and customers
  • Solves a range of straightforward problems
  • Analyses possible solutions using standard procedures
  • Receives a moderate level of guidance and direction
  • Requires expanded conceptual knowledge in own area of expertise while developing additional skill sets
  • Understands key business drivers; uses this understanding to accomplish own work
  • No supervisory responsibilities but may provide guidance to new associates
  • Solves standard problems by analyzing possible solutions using experience, judgment and precedents
  • Impacts quality of own work and the work of others on the team; works within guidelines and policies
  • Explains information to others in straightforward situations
  • Requires Bachelor’s Degree and 2 or more years of relevant experience

Required Clearance:

TS/SCI with poly (#ts/sci) (#polygraph)

Ready to join our team? Apply today!

Expected salary:

Location: Virginia

Job date: Tue, 21 Jun 2022 06:59:50 GMT

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