Technical Support Analyst, Developmental (Government)


Job title: Technical Support Analyst, Developmental (Government)

Company: AT&T

Job description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network/telephony solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our National Security team supports elements of the US Government responsible for informing and defending our nation – globally. As a partner on the SERENA contract, we provide leadership and professional services in telephony lifecycle services for a national security client.

AT&T has an opening for a Technical Support Analyst, Developmental to support a US Govt. customer in the Northern VA area in providing programmatic operations and oversight to a critical professional services contract.

Duties/Responsibilities:

  • Provides technical support and customer service to the organization’s users of computer applications and hardware (e.g., PCs, servers, mainframes)
  • Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center
  • Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
  • Maintains a troubleshooting tracking log ensuring timely resolution of problemsPerforms routine assignments in the entry level to a professional job progression
  • Typically requires a college or university degree or the equivalent work experience that provides exposure to fundamental theories, principles and concepts
  • Uses existing procedures to solve routine or standard problems
  • Receives instruction, guidance and direction from others
  • Requires conceptual knowledge of practices and procedures within a particular area of expertise
  • Applies general knowledge of business developed through education or past experience
  • No supervisory responsibilities; accountable for own contribution
  • Solves routine problems using existing procedures and standard practices
  • Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines
  • Exchanges basic information, asks questions and checks for understanding
  • Requires Bachelor’s Degree

Required Clearance:

TS/SCI with poly (#ts/sci) (#polygraph)

Ready to join our team? Apply today!

Expected salary:

Location: Springfield, VA

Job date: Tue, 21 Jun 2022 05:40:56 GMT

Leave a Comment