HR Shared Service Consultant- USA/CAN/LATAM

Job title: HR Shared Service Consultant- USA/CAN/LATAM

Company: Ford

Job description: Título

HR Shared Service Consultant- USA/CAN/LATAM

Detalles del empleo

WHO WE ARE: Ford Motor Company was built on the belief that freedom of movement drives human progress. It’s a belief that has always fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world’s most trusted mobility company, designing vehicles or a smart world that help people move more safely, confidently and freely. To do this, we are investing in technology, and businesses focusing on micro-transit, commercial solutions for fleet customers, enhancing the vehicle ownership experience and developing the Transportation Mobility Cloud, which will host mobility-related solutions.

THE ROLE: Accurately completes transactions utilizing HR Shared Services procedures, policy manuals, knowledge management system and other reference materials

  • Strives to exceed HR Contact Center Key Performance Indicators (KPIs)
  • Partners with HR Operations Supervisors and Technology Specialists to develop HR subject matter knowledge to increase data quality
  • Escalates team member inquiries in a timely manner when additional research or analysis is necessary.


  • Demonstrated effectiveness working with contact center technology including but not limited to case management, knowledge management, document management, electronic signature tools and Human Resources Information Systems (HRIS)
  • Knowledge and understanding of various HR processes
  • Ability to identify frequent transactional issues and work with the HR Operations Supervisor to suggest process, procedure and training improvement opportunities
  • Ability to identify issues, perform analysis and solve problems based on data or available information
  • Ability to communicate effectively through written and oral communication
  • Ability to effectively collect and provide HR information to employees and People Leaders
  • Ability to understand and respect the concerns, interests, and opinions of others
  • Ability to remain flexible with staff scheduling changes and time zones
  • Multi-tasking in a fast paced environment
  • High level of attention to detail, able to perform tasks accurately and completely


  • Preferred, but no mandatory, Bachelor Degree in Human Resources Business Administration, Psychology or Communication.
  • Preferred, but not mandatory, Experience In Shared Services
  • Mandatory, Advanced English
  • Preferred, but not mandatory Portuguese

COMPANY DESCRIPTION: Ford Motor Company is a global company based in Dearborn, Michigan. The company designs, manufactures, markets and services a full line of Ford cars, trucks, SUVs, electrified vehicles and Lincoln luxury vehicles, provides financial services through Ford Motor Credit Company and is pursuing leadership positions in electrification; mobility solutions, including self-driving services; and connected services. Ford employs approximately 190,000 people worldwide. For more information regarding Ford, its products and Ford Motor Credit Company, please visit

DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

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Santa Fe General Office

Rotación de turnos

Expected salary:

Location: USA

Job date: Sat, 04 Jun 2022 04:31:49 GMT

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