Corporate Land Supply Coordinator – Remote, USA

Job title: Corporate Land Supply Coordinator – Remote, USA

Company: Flight Centre

Job description: Corporate Land Supply Coordinator

Reporting to the Americas Corporate Land Supply team, we are looking for a dynamic and energetic person to join our fast-paced environment who is eager to learn and experience the corporate travel space as it relates to hotel, car, and ground transport. This role will support our corporate businesses through a focus on three separate pillars, Small Group Meetings, Regional Land Expertise and Recurring Team Strategy.

The Coordinator, Corporate Land Supply – Americas, is responsible for taking ownership of the small meetings sector for both Flight Centre Travel Group Americas Clients and the greater FCTG Business, becoming a regional land expert and helping advocate for FCTG Clients with our greater Supply business and driving critical data and information to the Americas Supply Team and the FCTG business on a recurring business in innovative ways.

This role will be critical in supporting our corporate businesses to grow profitable hotel sales and provide leadership and exceptional support to customer-facing (sales, account managers and customer success teams) and operation (corporate travel agents) teams.

By cooperating with global and local teams and leveraging the usage of the appropriate tools and processes, she/he will generate strong internal synergies and efficiencies, seamless operations, high customer satisfaction and ultimately will contribute to increasing the number of hotel bookings and hotel incomes.

This role will be fully focused on supporting the US and Canadian businesses initially, but the candidate will continually seek to find ways to grow their learning with the goal of supporting other regional markets as needed.

The successful candidate should expect to travel on average, 2 weeks per month.

Key Responsibilities

Small Group Meetings

  • Sourcing of small group meetings for FCTG Clients, that are not sourced through alternative channels
  • Sourcing of internal meetings/group needs (team meetings, trainings, etc.) that are not managed through alternative channels
  • Development of a small group meeting strategy that closely aligns with the greater supply strategy
  • Consistently communicate on the volumes, trends, opportunities, and threats that present themselves through a combination of dashboards, presentations, and regular business updates.

Regional Land Support

  • Oversee the coordination of buzz nights, Supplier office visits, onsite hotel activities, FAM trips, Supply summits and other supply events as needed
  • Act as the main point of contact in relation to select land needs such as VIP upgrades, specific Client needs/requests and property level follow-ups
  • Develop a communication strategy for special agent rates, employee product benefits, loyalty opportunities or special promotions
  • Regional tracking of paid marketing and engagement activities to ensure we have collected and allocated all revenues correctly
  • Prepare regular reports on engagement revenues provided by brand and market and the ROI from such activities (as applicable)
  • Ownership of property level support tickets that are raised for issues such as billing, folio chase, lost item, and others as needed.
  • Secondary support team member to cover urgent issues as needed

Monthly or Quarterly Team Actions

  • Ownership of a recurring land supply team communication, to be sent to our regional supply partners, highlighting key business and team initiatives
  • Prepare regular strategic reports on critical metrics and assist in Supplier or Client Program presentations as needed
  • Establish best-in-class practices in coordination with our regional land supply resources to develop highly efficient processes that will drive value to our internal businesses as well as our supply partners.

Position Requirements:

  • Ability to travel up to 50% of the time (must possess a valid passport)
  • Experience and/or knowledge of hotel operations and/or corporate transient travel
  • Computer literacy: experience with online booking tools notably Concur; Intranet, Internet, and Office Suite required. Highly desirable to also have experience on CVENT meeting technology (or similar) and basic understanding on Sabre (GDS)
  • High-level understanding of TMCs’ hotel value proposition and programs, as well as corporate customers’ hotel programs and objectives.
  • Analytical: Ability to digest data in a meaningful manner leading to strategic decision making and reactivity to changing environments
  • Develop and document business and processes, functions, and procedures
  • Effective persuasion and influence: influences people and plans an approach and identifies reasonable solutions; able to achieve a workable arrangement that meets the needs/guidelines of the organization/client/supplier; be proactive and always show initiative; think outside the box and find solutions
  • Strong communication skills to effectively guide internal and external stakeholders, create an inspiring vision, set up best-in-class solutions and reach sustainable agreements.
  • Demonstrated experience of delivering internal business solutions while working with diverse, cross functional teams
  • Problem solving: Develop structured approach and framework for resolving key business problems; apply problem-solving frameworks and use appropriate analytical tools; present clear recommendations to senior management; actively works to overcome obstacles

Work Perks! – What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

Benefits Include:

  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid-time-off policy
  • Diversity & Inclusion initiatives
  • Benefits include vision, medical, and dental
  • Employee Assistance Program
  • 401K program with partial match
  • Employee Share Plan
  • Ongoing training and professional development

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]

Location – Remote, USA

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

This position may be performed remotely anywhere within the United States except the State of Colorado

Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Applications close:

Expected salary:

Location: USA

Job date: Sat, 06 Aug 2022 22:02:59 GMT

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