Associate, Operations, UNA-USA


Job title: Associate, Operations, UNA-USA

Company: United Nations Foundation

Job description: Position Overview

The United Nations Association of the United States of America (UNA-USA) informs, inspires and mobilizes Americans to support the principles and vital work of the United Nations. UNA-USA’s grassroots membership includes over 200 chapters and more than 20,000 members nationwide who engage in public education and advocacy, promoting strong US-UN relations. UNA-USA is a program of the United Nations Foundation. UNA-USA and its sister organization the Better World Campaign represent the single largest network of advocates and supporters of the United Nations in the world.

The Operations Associate, UNA-USA is responsible for administrative and logistical support of UNA-USA’s major initiatives. Critical elements of this position include managing the membership database and related projects, providing excellent customer service, conducing in-depth reporting and data analysis, oversight of contracts and agreements, supporting events and program logistics, and providing administrative support for UNA-USA team, chapter leaders, and National Council.

Essential Functions

Membership & Customer Service

  • Maintain membership data in customer management system to ensure accurate, current information
  • Compile monthly membership reports and analysis for internal and external purposes
  • Provides support to fulfill all aspects of member benefits for varying member categories
  • Serve as point person with CRM team to oversee all projects related to Salesforce, EveryAction, Upland, and other platforms used by UNA-USA team
  • Process and distribute all monthly membership reports and quarterly cash reports to UNA-USA chapter leaders
  • Coordinate new and renewal membership mailings with printer, includes list generation and inventory oversight
  • Oversees general email inboxes and responds to applicable messages or directs to appropriate colleague
  • Supports membership-related activities on UNA Forum (UNA-USA online community platform), including membership verification, Affinity Group approvals, and technical support

Event Support

  • Set-up and maintain registration for national UNA-USA events—both virtual and in-person—including Global Engagement Summit, Global Engagement Online Series, and Leadership Summit
  • Support with oversight, pre-, onsite, and post-registration logistics, including name tag production, attendee materials and reporting
  • Provide support for national sponsors or exhibitors at UNA-USA events, including payment processing
  • Process speaker stipends/honorariums for any and all UNA-USA events

National Leadership Support

  • Schedule monthly calls and send out meeting reminders for the National Council and National Council Committees as appropriate
  • Provide logistical support for leadership meetings (i.e. agendas, presentation support, catering, name plates, etc.)
  • Serve as staff liaison for the UNA-USA National Council Nominating Committee including administration of regular and special elections of Regional Representatives
  • Set-up and maintain application process and registrations for UNA-USA delegates participating in national and international events
  • Process stipends and LOIs for national leadership
  • Disseminate UNF and BWC reports/communications to national leadership as needed

Other Duties

  • Make and coordinate travel arrangements (transportation, lodging, travel advances, schedules) and process expense reimbursements for senior staff as needed
  • Provide administrative support to Executive Director
  • Maintain inventory of UNA-USA swag and supplies for staff
  • Coordinate UNA-USA “swag” orders with designated vendors and manage UNA-USA store with vendor(s)
  • Process PRFs to speakers and partners as assigned/needed
  • Coordinate regular follow-up with chapter leaders on outstanding operational items.
  • Perform related duties and/or tasks as assigned
  • Serve as point person for all contracts and agreements for UNA-USA team
  • Maintain working knowledge of the UNF agreement process (for both contracts and grants), and when to utilize the proper templates accordingly. (As applicable to the role)
  • Draft and review agreements and maintain an understanding of all agreement terms and applicable flow-downs, consulting with UNF’s finance/contracts team as needed. (As applicable to the role)
  • Attend training sessions provided by UNF’s contracts team to maintain and keep up to date with UNF’s current policies and procedures. (As applicable to the role)
  • Maintain a strong knowledge of UNF’s Salesforce database to be able to process and track agreements, extract information and prepare reports. (As applicable to the role)
  • Other duties as assigned

Selection Criteria

  • Bachelor’s degree in a related field
  • 1-3 years’ professional experience
  • Interest in international issues
  • Proficiency in Microsoft products
  • Database management experience required; Salesforce preferred
  • Strong organizational skills required
  • Strong ability to multi-task and work in fast-paced environment
  • Ability to use critical thinking and problem-solving
  • Ability to use discretion and independent judgment
  • Excellent verbal, written, organizational, and interpersonal skills
  • Ability to exhibit appropriate professional conduct with different audiences and stakeholders
  • Ability to present information concisely and effectively, both verbally and in writing
  • Ability to organize and prioritize work and manage one’s time effectively
  • Flexible and willing to respond to changing priorities and assignments as necessary.
  • Some travel will be required
  • Ability to meet regular attendance/tardiness policy
  • Ability to work under pressure and handle stress

Benefits & Compensation

For full-time, benefit eligible employees, UNF offers an excellent range of benefits, including:

  • a choice between two health plans through UnitedHealthcare (PPO or HDHP with HSA)
  • dental insurance
  • vision insurance
  • flexible spending accounts
  • 403b retirement savings plan with a generous matching contribution
  • group term and supplemental life insurance
  • short-term disability
  • long-term disability
  • health club discounts
  • commuter subsidy
  • back-up care
  • employee assistance program

Additionally, all benefit eligible employees have 12 paid holidays, 20 vacation days, 10 sick days, 3 personal days, and 8 weeks of family leave care.

The United Nations Foundation is proud to be an equal opportunity and affirmative-action employer. The United Nations Foundation provides equal employment opportunity to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Expected salary:

Location: Washington DC

Job date: Fri, 17 Jun 2022 01:35:42 GMT

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